Returns

We take customer satisfaction very seriously. Please check your shipment from Hemptherapy LLC carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 14 days of receipt by writing to info@hemptherapycare.com.  You will need to provide detailed information (including images) for any product damaged during shipping within that time frame. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We can only accept returns for products purchased directly from Hemptherapy LLC.  $10.00 flat rate return shipping. For products purchased at other retailers or websites, please contact the vendor.

Refunds & Exchanges

If you are, however, not satisfied with our products, you may request a refund of the full purchase price within 14 days of the purchase date. The product must be at least 50% full for a valid refund. Refunds can only be accepted for product purchased directly from Hemptherapy LLC. Please submit this request by writing to info@hemptherapycare.com.  Books and guides are non-refundable.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you purchased your Hemptherapy LLC product from another retailer, we could accommodate an exchange. The product must be at least 50% full and include a detailed reason for the exchange request. Please submit this request by writing to info@hemptherapycare.com. Requests must be made within 30 days of purchase and be accompanied by a receipt.