FAQS

Shopping Information

How do I qualify for free shipping?

We offer a 3-5 business days free shipping if your order is over $100.00(excluding tax).

How long will it take to receive your order?

Please see our Shipping Info & Return Policy may take up to Full 3~5 business days to arrive at your shipping location.

What if I do not have my tracking number?

Please check your SPAM/JUNK email box first. If you still cannot find it, please e-mail us with your order #.

How can I track my shipment?

Please go to the USPS tracking at Google Search or https://tools.usps.com/go/TrackConfirmAction_input and enter your 22 tracking numbers.

Where does Hemptherapycare ship to?

Hemptherapycare ships to all 50 States. No international shipping at this time.

Payment Information

What payments are accepted?

Currently, we only accept paypal.

I used PayPal to make my purchase. Can I exchange my order?

Yes. If you would like to make an exchange, email us and we will provide you with options. Due to how PayPal is structured, we are unable to process exchanges directly with your PayPal account.

Orders and Returns

Can I return or exchange a product that was purchased at my local department store counter?

At hemptherapycare.com, we can accept returns and exchanges for products purchased on our website only. Products purchased at a local store front should be returned to the location of purchase.

How do I cancel an order?

Once your order is paid completely, you cannot cancel or revise your order on our website.
Please e-mail hemptherapycare@gmail.com to find out if your order is available for cancellation.

Who should I to contact if I have any queries?

hemptherapycare@gmail.com

Can I exchange a product purchased on hemptherapycare.com before shipping process?

The only way we could provide is cancelling your order before the shipment. After that, you could place an order online again.

What is the return policy?

At hemptherapycare.com your satisfaction is important to us. We understand that you may need to return a Hemptherapy product. Should you feel the need to do so, please contact us within 15 days of receiving the shipment. We will send a package label to your email that you can print out, place on the same package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.

How Can I Return a Product?

Contact us within 15 days of receiving the shipment. We will send a package label to your email that you can print out, place on the same package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.

Care

How should I store my hemp oil?

Your Hemptherapycare product does not need to be refrigerated. Do not exposed to direct heat, light, or sunlight.

What are the ingredients in Hemptherapycare Infused Oil?

    Your body + CBD

What is cannabidiol (CBD)?

Cannabidiol, abbreviated as: CBD, is one of at least 113 active cannabinoids identified in hemp plants.  It is a major phytocannabinoid, accounting for up to 40% of the plant’s extract.  Research shows that CBD has therapeutic values to help support optimal health and wellness.

What Is The Endocannabinoid System? ECS

“The endogenous cannabinoid system, named after the plant that led to its discovery, is perhaps the most important physiologic system involved in establishing and maintaining human health.  Endocannabinoids and their receptors are found throughout the body: in the brain, organs, connective tissues, glands, and immune cells.  In each tissue, the cannabinoid system performs different tasks, but the goal is always the same: homeostasis, the maintenance of a stable internal environment despite fluctuations in the external environment.”
Hemptherapycare products are whole-plant extracts that include a range of beneficial compounds found in hemp, including phytocannabinoids. terpenes, and flavonoids that work to support your overall health.  To help support your bodies endocannabinoids, incorporate Hemptherapycare products into your daily supplements regime to support the ECS’s two main receptors, CB1 AND CB2.  Since the receptors are found throughout the body, taking Hemptheraphycare products will help maintain proper balance in your body and help support the immune system.